Speakers

Zana Busby, Chief Consumer Psychologist, Retail Reflections

“Your Ultimate Key to Success: Cracking the Consumer Behaviour Code in the Post-Pandemic World”

Get on a fascinating discovery journey exploring the world of psychological secrets to the newly emerging consumer needs and trends that will help you differentiate your business as long-term winner.

• The main emotions, attitudes and drivers of consumer behaviour;
• Learn about the new consumer personality types and their traits;
• Consumer expectations in the post-pandemic world;
• The top strategy that will attract customers in the transformed world;
• What is the biggest mistake you can make and how to avoid it?